Manchester Osteopaths & Prestwich Osteopathy
This document refers to personal data, which is defined as information concerning any living person (a natural person who
hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data
Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the
rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of
personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1 – Manchester Osteopaths based In Manchester/Prestwich Osteopathy based in Prestwich, which hereafter for the
purposes of this Privacy Notice will be referred to as Clinicians, is pleased to provide the following information:
2 – Who we are
The Clinicians diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s
patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other
treatments, about which our staff will be pleased to provide more details, Acupuncture/Massage/Physiotherapy.
3 – Personal Data
a) For the purposes of providing treatment, Clinicians may require detailed medical information. We will only collect what is
relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details
concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared
with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have
all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment
that you give your explicit consent to allow Clinicians to document and process your personal medical data. Contact details
provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future
appointments and provide reports or other information concerning your treatment. As part of our obligations as primary
healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will
require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical
insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, the Clinicians may also use the contact details provided by you to respond to your enquiries,
including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Clinicians maintaining a marketing dialogue with you until you
either opt out (which you can do at any time) or we decide to desist in promoting our services. Clinicians may occasionally also
act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises,
who may not be employed by us. Clinicians do not broker your data and you can ask to be removed from our marketing database
by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of
our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying
information like Internet Protocol (IP) addresses.
and track visitors and their website access preferences. Website visitors who do not wish to have cookies placed on their
f) Clinicians will only collect the information needed so that we can provide you with the services you require, the business does
not sell or broker your data.
4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries
concerning the services provided.
5 – Legitimate interests pursued by Clinicians
To promote treatments for patients with all types of health problems indicated for osteopathic care.
6 – Consent
Through agreeing to this privacy notice you are consenting to Clinicians processing your personal data for the purposes outlined.
You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this
7 – Disclosure
Clinicians will keep your personal information safe and secure, only staff engaged in providing your treatment will have access
to your patient records, although our administration team will have access to your contact details so that they can make
appointments and manage your account. Clinicians will not disclose your Personal Information unless compelled to, in order to
meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions,
including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or
technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 – Retention Policy
Clinicians will process personal data during the duration of any treatment and will continue to store only the personal data
needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be
deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details.
Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
9 – Data storage
All Data is held in the United Kingdom. Clinicians do not store personal data outside the EEA.
10 – Your rights as a data subject
At any point whilst Clinicians are in possession of, or processing your personal data, all data subjects have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal
effects of automated processing or profiling.
In the event that Clinicians refuses your request under rights of access, we will provide you with a reason as to why, which you
have the right to legally challenge. At your request Clinicians can confirm what information it holds about you and how it is
11 – You can request the following information:
• Identity and the contact details of the person or organisation (Clinicians) that has determined how and why to process
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Clinicians and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter
into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of
failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the
logic involved, as well as the significance and expected consequences of such processing.
12 – To access what personal data is held, identification will be required
Clinicians will accept the following forms of identification (ID) when information on your personal data is requested: a copy of
your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of
photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further
information may be sought before personal data can be released. All requests should be made to
firstname.lastname@example.org or by phoning or w riting to us at the address further below.
13 – Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the
right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Manchester Osteopaths Telephone : 0161 4 100 151 27 King St, Manchester, M2 6AF
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113